The cto candidate should be an experienced and formally trained emergency communications employee, who desires to train others with a structured onthejob. Pstc communications training officer workshop montana apco. Ideal for training the newhire or as a refresher for existing staff, apcos pst. The course will be held october 192021, 2016 at the billings emergency operations center located at. Four special events extra fees may apply with engaging speakers provide an opportunity to learn, laugh and participate in industrybuilding activities with other public safety communications attendees and exhibitors. Check our schedule to see our currently scheduled onsite seminars and online classes. Cto workshop pstc public safety training consultants.
Hundreds of agencies have left other training providers to use the pstc style of cto. Come prepared to share the struggles your dispatchers face in these areas, be ready to discuss any unique training your psap offers and learn how to integrate training on these topics into your cto and continuing education programs. The program is offered as an annual subscriptionbased service and includes four online courses per year taught quarterly by apco institute adjunct instructors. Theres little consensus on how much training in what subjects is necessary and howand whetherto fund such training. Just because you are a great dispatcher doesnt ensure that you are a great. We spend more time building your people to be better trainers. Public safety communications professionals need continuing education to enhance their skills, keep uptodate on emerging issues, and get cdes and ceus for recertification. Apco international is the worlds largest organization of public safety communications professionals. The apco institute cto program provides all the tools your agency needs to help guarantee systematic, consistent training, documentation and recordkeeping. The site automatically keeps training records for most apco courses youve taken, and also allows you to upload your records and certificates from other training sources. Communications training officer a comprehensive communications training officer cto program can help ensure successful caller outcomes and decreased liability for your agency.
It takes approximately one year to become trained as a call taker dispatcher. Here are links to information about some of the cto. This article discusses the results of a national survey to determine what each state requires with regard to training. Below is a list of some of the classes from agency360 training partners. Apco institutes illuminations program is an annual subscriptionbased service. Already certified a certified apco agency instructor. All of the existing cto programs are based on the san jose model, originally designed for the field training of police officers. A comprehensive communications training officer cto program can help.
Sep 01, 2010 despite the need, there are no national minimum training standards for 911 telecommunicators. Pima community college police is once again hosting a free summer training class for dispatchers. Oct 19, 2016 public safety training consultants pstc is proud to announce a 3 day training course for public safety dispatchers, call takers, trainers, and supervisorshosted by the billings 911 center. Must be a communication training officer cto certified through apco. Basic instructor this certification course is designed to provide the basic concepts of instruction and to increase the quality of professional law enforcement training. Apcos training central is an online resource that stores all of your cde and recertification information in one place for easy viewing and retrieval. This fiveweek academy style program allows a new hire to attend training for all basic licensing courses and select entrylevel training. The classes are on monday june 25th and tuesday june 26th this is a twoday cto class for new ctos or ctos that would like a refresher. Emergency medical dispatch, 5th edition, version 4 instructor update.
Plans andor develops advanced training for 911 public safety communications call takers, dispatchers and supervisors. Communications training officer cto apco international. Continuing dispatch education cde earn cdes with classes, webinars, events and more. These onehour web seminars can be taken as a group or individually, and are very affordable. Plans, develops, schedules and conducts on the job andor classroom training for 911 and public safety communications call takers, dispatchers and supervisors. And, as a cto, you can track training and certifications for your entire staff as well. This position is typically tasked with receiving, processing, transmitting, and conveying public safety information to dispatchers, law enforcement officers, fire fighters, emergency medical, and emergency management personnel.
The cto illuminations program provides atyourdesk continuing education for agency ctos, trainers and other interested individuals. If so, you can register for cde courses, track your training and recertify online using apco s training central. Executive board new hampshire emergency dispatchers association. Apco institutes communications training officer cto course focuses on the development and maintenance of an agencys oneonone training program and provides the training necessary to foster levels of consistency for ctos as they provide onthejob training to new hires. Apco institutes communications training officer cto course focuses on. Already certified as a communications training officer.
We offer products that can be tailored to your needs, including. Communications training officer course apco international. Because each topic is offered quarterly, students have the chance to explore in more detail complex topics that cannot be sufficiently addressed in a monthlong session. Comprehensive training the public safety group is the best choice when it comes to comprehensive training and support services for. We use their course for the initial certification along with additional classes taught by supervisors and our senior dispatchers. How to transition into teaching presented by sheila hanna. For those that are used to apco or other cto programs, we offer our promise of. This workshop meets and exceeds all apco and calea standards. Ive seen trainers who were the epitome of patience. Click to view and read about the current new hampshire emergency dispatchers association executive board. As a result, the study guidecurriculum for the 911 public safety telecommunicator program changed effective july 1st, 2017. Communications training officer apco international.
Vecc has four apco certified training officer instructors ctoi and 35 apco certified training officers cto. The public safety dispatchers basic course is the entrylevel training requirement for dispatchers employed by agencies participating in posts public safety dispatcher program, as specified in commission regulation 1018. The association of publicsafety communications officials apco international will debut the fifth edition apco communications training officer cto course at the. The national 911 program supports the work of the 911 community to provide training strategies for telecommunicators and has previously convened a working group of 911 associations to develop recommended minimum training guidelines for telecommunicators. Apco s training central is an online resource that stores all of your cde and recertification information in one place for easy viewing and retrieval. In the very near future vecc will seek accreditation through the national academies of emergency dispatch which recognizes a high standard for emd service to the community.
The communications training officer cto 5th edition focuses on the development. Upon completion of the cto course students will be able to. Crisis situations differ from the daily emergencies that todays public safety telecommunicators handle. The department of education has revamped their pst framework. If you need or want the convenience of online training, we have online dispatcher training too. Several programs exist for the training of dispatchers to give them the tools to train new hires. A telecommunicator training workgroup, including members of the psap community as participants, has helped to make this program implementation as smooth as possible. Texas apco is proud to host your emergency dispatch related job postings.
Emergency medical dispatch emd, communications training officer cto, police dispatch, fire dispatch, and other jobspecific. Cto illuminations enables communications training officers and others a chance to delve into specific topics that impact training and continuing education in the comm center. Recently a dispatch focused podcast and one of our favorites within the trenches did an episode specifically about communications training officers ctos and. It is apco institutes training policy that each student registered for the communications center supervisor, 5th edition course have successfully completed a minimum 40 hours of formal basic telecommunicator training and cto program or have a working knowledge of. Become certified to teach apco courses at your agency.
Comprehensive training for dispatchers, 911 emergency responders, calltakers, and related emergency support personnel. You can also track the courses youve taught, generate class lists and print student certificates. Continuing dispatch education cde apco international. Preconference apco institute courses offer more indepth training. Texas association of public safety communications officials. The following is the results of a cto incentive survey taking of colorado 911 call centers. It serves the needs of public safety communications practitioners worldwide and the welfare of the general public as a whole by. Apco cherokee county e 911 receives apco agency training program certification april 3, 2020 cherokee county e 911, ga, has received agency training program certification, a project 33 initiative, from the association of publicsafety communications officials apco international.
Nashville emergency communications center training. Just because you are a great dispatcher doesnt ensure that you are a great trainer or even that you are comfortable training. Hostage situations, barricaded subject incidents and suicidal callers, among others, require an advanced level of training for the telecommunicator to handle them successfully. Training and cto program or have a working knowledge of. Our training coordinator has set up a 4 day refresher course that will be given in january to all ctos and to certify new ctos. It serves the needs of public safety communications practitioners worldwide and the welfare of the general public as a whole by providing complete expertise, professional development, technical assistance, advocacy and outreach. We provide quality, affordable training for any communications center.
Public safety training consultants is a proud training provider for 911 and dispatch professionals. Training moapco missouri chapter of apco international. The telecommunicator training workgroup has developed a white paper with training standards including program guidelines and processes. All your training information, all in one place, and accessible 247. The site automatically keeps training records for most apco courses youve taken, and also allows you to upload your records and certificates from other. Training new 911 operatordispatchers takes a special person. Cto national certification the cto national certification course is a 24hour course that is for the individual who conducts shiftlevel agency onthejob training program for new employees. Apco full and associate members save on live training and online members save on online training. Public safety telecommunicator emergency medical dispatch fire service.